Do I need to change my phone number?
No. The system works with your existing number. When you don't answer, it activates automatically. Your clients, your number, nothing changes on your end.
What does the setup fee actually include?
Everything. Business AI Profile built from your onboarding answers, call forwarding configuration, lead tracker setup, onboarding call with our team, and your system live within 48 hours. You touch nothing.
What if I cancel? Do I lose my leads?
No. All your lead data is yours forever — whether it's in Google Sheets or your CRM. Cancel anytime — no contracts, no penalties.
I already use Jobber — won't it handle follow-up?
Jobber's follow-up only works on leads it knows about. If your call goes unanswered, no lead gets created — Jobber never sees it. We catch the call, capture the lead, create the record in Jobber automatically, then your existing sequences take over. We're not replacing your system. We're feeding it.
Can multiple people on my team get notified?
Yes. Basic notifies 1 person. Pro notifies up to 2 (owner + office manager or foreman). Premium notifies up to 3. Everyone who needs to know, knows — instantly.
Can't I just use Rosie or another app for $49/month?
You can try. Most contractors who download those apps never finish setting them up — they're built for someone who wants to configure software, not run a contracting business. First Call Wins is built specifically for contractors: we do the entire setup, it's live in 48 hours, and it sounds like your business — not a generic script. Rosie at $49/month half-configured costs you more in lost jobs than our setup fee.
What if the caller wants to book an appointment?
The system gathers their info and tells them someone will call them back shortly. You call back prepared and book it yourself — you close more jobs that way anyway.
What is the Business AI Profile?
During onboarding we ask about your trade, city, typical jobs, service area, average job size, and tone. We use that to build an AI that knows your business specifically — not a generic script. A roofer in Baltimore sounds different from an HVAC tech in Dallas. Yours will sound like you, every single call.
Do I need a computer to use this?
No. This was designed specifically for contractors — people on job sites, not sitting at a desk. Notifications come as texts. Lead summaries hit your phone. The Airtable pipeline on Premium has a full mobile app. You run your business from your truck — this system runs right alongside you.
What's the Airtable pipeline on Premium?
Airtable is a visual lead tracker that works like a mini CRM on your phone. Every lead comes in as a card — you can see status (New, Contacted, Quoted, Won, Lost), notes, who called back, and what happened. Drag cards as you work the lead. Never forget where a job stands.
How do I pay?
Square. Once you say yes, we send you a payment link. Setup fee paid upfront, monthly billing starts 30 days after your system goes live. No invoice chasing, no awkward calls — just a link.
How many calls can the system handle?
Unlimited. Whether you miss 2 calls a week or 20, every single one gets a professional response within 60 seconds.