Privacy Policy
The short version: we collect only what we need to run the service, we never sell your information, and your customers' data always belongs to you.
1. What we collect
We collect information in two categories:
About you (the business owner):
- Your name, phone number and email when you sign up or contact us.
- Information about your business, such as its name, service area, services and approximate prices, which we need to set up Maya.
- Payment information, which is handled by secure third-party payment processors and never stored by us.
About your callers (captured by Maya):
- Name, phone number, address and what they need: the information Maya collects during calls.
- This information is stored in your own Google Sheet and belongs 100% to you.
2. How we use it
We use your information only to:
- Set up and run your Maya assistant.
- Send you caller details and service notifications.
- Talk with you about your account and the service.
- Improve the service based on usage patterns (never personally identifiable data).
3. What we never do
- We don't sell your information or your customers' information to anyone.
- We don't share your data with advertisers or third-party marketing platforms.
- We don't use your call information for anything other than delivering your caller details.
- We don't access your Google Sheet without your explicit permission.
4. Storage and security
Caller details captured by Maya are saved to your own Google Sheet, and you control who can access it. We don't keep copies on our servers beyond the time needed to send you the notification.
We use trusted technology providers (such as Retell AI for voice calls) that have their own privacy policies and security standards.
5. This website
- When you send our contact form, it is delivered to us by email through Formspree, and a copy is saved in our own records so your message isn't lost.
- We record basic, anonymous site activity (pages viewed, buttons clicked) to improve the site. We don't use third-party advertising cookies.
6. Your rights
You can:
- Ask for a copy of the information we have about you.
- Ask us to delete your information from our systems.
- Correct any information that's wrong.
- Cancel the service at any time without losing your caller records.
To do any of this, text or call us at the number below.
7. Changes to this policy
If we make important changes to this policy, we'll let you know by text or email at least 14 days in advance.
8. Contact
Questions about your privacy or your data?
- Text or call: (410) 449-2286
- Website: firstcallwins.net